Xbox (Error Screens)

Credits

Compiled by
LoganStuff

1st Screen (System BIOS Errors) (November 15, 2001-August 2005)

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Visuals: On a black screen, green text can be seen which states:

Service required. Call Customer Support.
不具合が生じました。
カスタマサポートにお問い合わせください。
Wartung erforderlich. Rufen Sie den Kundendienst an.
Necesita asistencia. Llame al servicio de soporte.
Xbox ha bisogno di manutenzione.
Chiamare l'Assistenza Clienti di Xbox.
Contactez le service à la clientèle pour de l'assistance.
Problema. Contate a assistência técnica.
請聯絡歷戶服務部門請求支援服務。
문제가 발생했습니다. 고객 지원 서비스틀 이응해주십시오.

In the top left of the screen, an error code is displayed in a blocky white font. A list of error codes and their meaning can be found here.

Variant: On some motherboard revisions, different text is shown which states:

Your Xbox requires service.
Please contact Customer Support.

Ihre Xbox muss gewartet warden.
Bitte den Xbox-Kundendienst anrufen.

La consola Xbox require asistencia técnica.
Llame al servicio de soporte al cliente de la Xbox.

Xbox ha bisogno di manutenzione.
Chiamare l'Assistenza Clienti di Xbox.

Votre Xbox ne fonctionne pas correctement.
Veuillez contacter le Support à la clientele Xbox.

不具合が生じました。お手数ですが、
Xbox カスタマー サポートにお問い合わせください。

Notably, this variant does not include translations for Chinese or Korean.

Technique: A still computer-generated image.

Audio: None.

Availability: Can be seen on any defective Xbox console.

2nd Screen (Dashboard Errors) (November 15, 2001-August 2005)

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Visuals: On the Xbox dashboard (or, in some cases, a black screen), a futuristic green dialogue box will appear by folding out from the top of the screen. The text in the box varies depending on the error. The user may be given the option to press the A button to Continue depending on the error.

Variants: Below is a list of error messages and their potential causes:

• Your Xbox can't recognize this disc. Make sure it's an Xbox game, DVD movie, or audio CD. Also check to see if the disc is dirty or damaged. Remove the disc to continue.
  This can be seen commonly when the Xbox can't read an inserted disc, whether due to it being scratched, an unrecognisable disc (such as a non-Xbox DVD game), or faults with the disc drive itself.
• Invalid DVD region. Remove the disc to continue.
  This is triggered when a DVD is inserted with a region code that does not match the Xbox's DVD region code.
• You need to connect the DVD Playback Kit receiver to a controller port to watch movies. Remove the disc to continue.
  This can be seen when trying to watch a DVD Video without the DVD Playback Kit inserted into a controller port. Interestingly, this can sometimes show up when trying to play a damaged Xbox disc, as the console may see it as a regular DVD and try to play the video included on every Xbox disc.

Technique: A still computer-generated image.

Audio: If this error happens on the dashboard, the background ambience can still be heard. For all variants which allow the user to continue operation by performing an action, a confirmation sound is heard when the error is dismissed.

Availability: Can be seen on any Xbox console and triggered in various easy ways.